At Functional You, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services, including nutritional therapy and health coaching. We are committed to safeguarding your data in compliance with UK GDPR regulations and other relevant privacy laws.

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1. Information We Collect

We may collect the following types of personal information from you:

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• Personal Identification Information: Name, email address, phone number, postal address.

• Health Information: Details you provide about your health, lifestyle, and dietary preferences to allow us to offer tailored nutritional therapy and health coaching.

• Payment Information: Credit or debit card details for processing payments.

• Technical Data: IP address, browser type, and device information collected via cookies to improve your user experience.

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2. How We Use Your Information

We use your personal data for the following purposes:

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• To provide personalised nutritional therapy and health coaching services.

• To process your payments and manage your appointments.

• To communicate with you about services, updates, and relevant content (e.g., newsletters, promotions).

• To improve our website’s functionality and ensure a seamless user experience.

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3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

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• Consent: You give us explicit consent to collect and use your health information when booking a consultation.

• Contractual Obligations: We need to process your data to fulfill the service agreement between you and Functional You.

• Legitimate Interests: For business operations such as improving services, sending reminders, and processing payments.

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4. How We Protect Your Information

We implement appropriate security measures, including encryption and secure servers, to protect your personal data from unauthorised access, alteration, or disclosure.

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5. Sharing Your Information

We will not share your personal information with third parties unless:

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• It is necessary for delivering our services (e.g., third-party payment processors).

• We are required by law to disclose it.

• You have explicitly consented to the sharing of your data.

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6. Your Rights

You have the following rights under data protection laws:

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• Access: Request a copy of the personal data we hold about you.

• Correction: Request correction of any inaccurate or incomplete information.

• Erasure: Request the deletion of your personal data where there is no legal reason for us to continue processing it.

• Withdraw Consent: If you have given consent for us to use your health data, you can withdraw it at any time.

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7. Data Retention

We will retain your personal information only for as long as necessary to provide our services or comply with legal obligations. Health records will be stored securely for 7 years in accordance with UK healthcare regulations.

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8. Cookies

We use cookies to enhance your experience on our website. You can manage cookie settings through your browser. For more information, please refer to our Cookie Policy.

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9. Third-Party Links

Our website may include links to third-party sites. Please note that we are not responsible for the privacy practices of these websites.

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10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the date of the latest revision.

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11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

• Email: info@functionalyou.co.uk

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Last Updated: 25/09/2024

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